Pros and Cons of BPO / Call Center Jobs in India | Career Guide

A Business Process Outsources ( BPO)

BPO called Business process outsourcing is the business strategy where one company hires another company to perform a task given by them which means they outsource a certain job. For example, the IT company will outsource the service and support to another company. There are two parties involved one is the client company and another one is an external service provider or vendor. You have to note one thing only non-core activities are usually outsourced. The non-core services are sales service, customer relations, and supply chain management can be outsourced to BPO industries. Here, we have shared the Pros and Cons of BPO Jobs industries.

 

KPO, LPO, and RPO

Sometimes based on the types of services the Business process outsourcing is also categorized. The three different categories are,

Knowledge Process Outsourcing, or KPO

KPO is a knowledge-based process such as analysis, research, and c consultancy are outsourced. These works are done by the workers of another company or allocated to the subsidiary of the same organization.

Types of KPO Services

• Financial consultants
• Research and development
• Business operations
• Technical analysis
• Investments
• Legal

Legal Process Outsource or LPO

Legal process outsourcing or LPO transmits legal services to low-wage markets overseas.
Types of LPO services are,

• Civil Law.
• Criminal Law.
• Maritime and Admiralty Law.
• Intellectual Property Law.

Recruitment Process Outsourcing

Recruitment Process Outsourcing (RPO) is when a company shifts a part or all of its permanent recruitment to an external company.

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How Does BPO Work?

Many core industries outsource to another company to do the service because they don’t have the resources to build the staff members to do this job. For example, We can take an E-commerce site like Amazon and other sites. They need to assign the delivery partner and service to their company but they have no resources to assign more employees for this job. So they outsource another company to provide service and delivery to the customers. Moreover, the outsourced company could do the job better and at a lower cost.

Types of Outsourcing

• Offshore outsource
• Near-shore outsource
• Onshore outsource

Offshore Outsource

The service provided to the outside of the country is called Off-shore outsourcing

Near-shore Outsource

The service provided to the neighboring country is called Near-shore outsourcing.

Onshore Outsource

The service provided within the country is called Near-shore outsourcing.

Different Types of BPO

• Horizontal BPO

Horizontal BPO includes function-centered outsourcing. For example, payroll processing, procurement, and facility management. Many companies are providing core horizontal BPO services like benefits administration, HR, tax solutions, etc.

• Vertical BPO

Vertical BPO pays to listen to different areas of function in a limited number of industry domains. For example, Healthcare, manufacturing financial services, and retail. These are the examples of the vertical BPO

• BPO horizontals

BPO horizontals are certain to function and cloud spread across various industry domains.

• BPO Verticals

The BPO verticals meet different functional services in specific industry domains like retail, manufacturing, healthcare, and financial services.

Pros and Cons of BPO Jobs – Pros

• Flexibility
• Decent pay
• Other Incentives
• Higher growth rate
• Excellent Employment Opportunity

Flexibility

Many parts of the business process outsourcing services are offered based on fee-for-service. This helps to upgrade the company’s flexibility by changing fixed costs into variable costs. It increases the flexibility in the client company’s resource management and this industry helps in adapting to changes in the environment much faster.

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Decent Pay

BPO industry pays a high salary as compared with other sectors. In this industry, the fresher candidate starts with a salary of Rs.10000 to Rs.15000. Moreover, they can get additional benefits like a cab facility, house rent allowance, and night shift allowance with a basic salary. This is one of the best industries for those who have minimum qualifications will receive high pay.

Other Incentives

Call center employees are sent to the offshore client company to complete their training process which is to be a welcome measure for many people working in this industry. But in other industries, it takes some years to get an opportunity. Most of the work here is to work on a shift basis and women employees get escort services during night shifts. Additionally, the employee gains knowledge and skills in customer handling, Microsoft Office skills, and other things that are developed in these industries.

Higher Growth Rate

Most of the BPO companies have internal promotions for serving domestic or foreign clients. In such cases, your working experience and quality work will promote you to supervisory positions with higher job duties and higher pay. You may also choose to work from home on an occasional basis and you will get an opportunity to switch through the various domains of BPOs.

Excellent Employment Opportunity

The BPO companies offer excellent employment opportunities for the fresher those who are not placed in core companies. So that helps many candidates to support their families with this income and also they use this income for their higher education.

Pros and Cons of BPO Jobs – Cons

• Health issue
• Night working hours
• Work-life balance

Health Issue

Long-term night-shift work leads to an increase in the risk of cancer, heart disease, ulcers, gastrointestinal problems, and obesity. Several studies found that shift workers have higher levels of triglycerides than day workers. Moreover, the night shift workers sometimes have irregular eating habits which change metabolic activities. In addition to this, Digestive problems, Sleep disorders, eyesight problems, and depression are issues that are associated with BPO jobs.

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Night Working Hours

Most of the BPO companies in India give service and support to the client and the majority of employees have night shifts. Many employees get frustrated after working a long time in night shifts. Even though you work only 5 days a week, it is not easy to sleep early for the rest of the 2 days as you have different sleeping times.

Work-life Balance

Shift workers have been shown to experience several psychological disturbances that cause a serious impact on the family as well as social life. The main difficulty for shift workers should participate in regular meetings and in other social events that are usually scheduled.

The BPO industry is running with a step that is unstoppable by Today. The growth of BPO in India has also offered a promotion to working conditions that are acceptable in Urban India and may also prove to be short of employee expectations.